Welcome to our FAQ section! At LittleFeet Hub Shop, we’re committed to making your footwear journey as comfortable as our products. Below you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our friendly customer service team is always ready to help at [email protected].
About Our Products
What types of footwear do you offer?
We specialize in comfortable, quality footwear across several categories: fashion-forward Boots, performance-driven Running shoes, cozy Slippers & Slides, comfortable Sandals, and lifestyle shoes for everyday wear.
How do I choose the right size?
Each product page includes detailed sizing information. We recommend measuring your feet and comparing with our size charts. If you’re between sizes, we suggest sizing up for comfort.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Shipping & Delivery
Where do you ship?
We ship worldwide from our home in El Paso, Texas! However, we currently cannot deliver to some Asian countries and remote areas due to logistical constraints.
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after dispatch
- Free Shipping (orders over $50 via EMS): 15-25 business days after dispatch
All orders are processed within 1-2 business days before shipping.
Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email. You can use this to follow your LittleFeet treasures on their journey to you.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return window from the delivery date. Items must be unworn, in original condition with all packaging. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise.
How long do refunds take?
Once we receive your return, processing typically takes 3-5 business days. Your bank may take additional time to post the refund to your account.
Customer Service
How can I contact customer service?
Our family-style customer service team is happy to help! Email us at [email protected]. We typically respond within 24 hours on business days.
Can I share how I style my LittleFeet products?
We’d love that! Tag us on social media with #LittleFeetJourney to join our global community of footwear enthusiasts.
Remember – at LittleFeet Hub Shop, we believe when your feet are happy, your whole world moves differently. Your perfect pair is waiting to begin its journey to you!