At LittleFeet Hub Shop, we want every step in our footwear to bring you joy. If for any reason your purchase doesn’t fit perfectly or meet your expectations, we’re here to help with our simple returns and exchanges process.

Our Promise to You

Just as we craft our boots, lifestyle shoes, running gear, sandals, and slippers with care, we handle your returns with the same attention to detail. We offer a 15-day return window from the date of delivery to ensure you’re completely satisfied with your LittleFeet experience.

Return & Exchange Guidelines

Eligibility

  • Items must be returned within 15 days of delivery
  • Products must be unworn, in original condition with all tags attached
  • Original packaging should be included when possible

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Worn slippers & slides
  • Personalized or custom-made footwear
  • Items purchased during final sale promotions

How to Initiate a Return or Exchange

Step 1: Contact Our Team

Email us at [email protected] with your order number and details about the item(s) you wish to return or exchange. Use our template below to ensure we have all the information we need:

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Hello LittleFeet Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Item(s) for return/exchange: [Product Name, Size, Color]
Reason: [Please specify]
Preferred resolution: [Refund/Exchange for Size/Exchange for Different Product]
If exchange: [New Size or Product Preference]

Please let me know the next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Your Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed instructions. This number must be included with your return.

Step 3: Package and Ship Your Return

Securely package the item(s) with the original packaging if possible. Include the RMA number clearly on the outside of the package. Ship to:

LittleFeet Hub Shop Returns
1544 Ward Road
El Paso, TX 79901
USA

Step 4: Processing Your Return

Once we receive your return, our team will inspect the item(s) within 3-5 business days. You’ll receive an email notification once your return is processed.

Refund Information

Refund Timeline

  • Credit card payments: 5-10 business days after return approval (processing time depends on your bank)
  • PayPal payments: 3-5 business days after return approval

Refund Method

Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.

Exchange Information

Exchange Timeline

Exchanges typically take 10-15 business days from when we receive your return to when your new item ships. You’ll receive tracking information once your exchange ships.

Exchange Shipping

Standard shipping fees apply for exchanged items. If the new item is of higher value, you’ll be charged the difference. If lower, we’ll refund the difference.

International Returns

For our global customers (excluding some Asian countries and remote areas):

  • You are responsible for return shipping costs
  • Please mark the package as “Returned Goods” to avoid customs fees
  • Original shipping fees are non-refundable

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and expedited replacement.

Note: LittleFeet Hub Shop reserves the right to refuse returns that don’t meet our policy requirements. In such cases, the item will be returned to you at your expense.

Have questions about our return policy? Our family-style customer service team is happy to help at [email protected].

Remember—at LittleFeet Hub Shop, we believe when your feet are happy, your whole world moves differently. We’re committed to ensuring your complete satisfaction with every step you take in our footwear.